76, Report:
#1042814
Posted Date:
Apr 12 2013
Frontier Communications Scam, fraud, terrible customer service, lies, steals! Stamford, Connecticut
Where do I start with this horrible company? We started having Internet problems in June, and we still have them to this day. We live out in the middle of nowhere and they are the only company that services us or I would drop them like a hot potato. But that is not even the biggest ...
Entity
Categories: Internet Service Providers
77, Report:
#1041660
Posted Date:
Apr 08 2013
Frontier Communications Thought Our Back Up Files Were Safe & Sound, Internet
Think your backed up files are safe and sound? Think again. Back up your precious files with Frontier Backup & Sharing and kiss your files good bye.
It says on the Frontier Secure homepage (http://ww2.frontierhelp.com/) , Never lose a precious phot...
Entity
Categories: Internet
78, Report:
#1041411
Posted Date:
Apr 07 2013
Frontier communications /Dish Broke contract!Now wants me to pay! Woodland Blvd.Suite B, Florida
I contacted Frontier Communications about there phone&internet service.Was told they could bundle me with Dish Network i said how much.Not to bad so i said OK.got my 1st bill not bat for Tv Phone Internet service.Then i got my 2nd bill ....WOW.... one bill from Frontier over hun...
Entity
Categories: Telephone Companies
79, Report:
#1013291
Posted Date:
Feb 13 2013
Frontier Communications An old classic- the bait and switch! Internet
I contacted dish network in December to set up television and Internet. I was informed that I could bundle services with dish and that I would also receive an apple gift card worth $300. As I was told, this offer was not contingent on being locked into a contract and there were no i...
Entity
Categories: Internet
80, Report:
#1007912
Posted Date:
Feb 02 2013
Frontier Communications Non Disclosure Of Hidden Fees and Policies Rochester, New York
On 12-13-2010 I purchased a telephone/internet/tv Dish satellite bundle from Frontier Communications with a 2 year purchase contract agreement. I was told it would expire on December 13, 2012. Today I called Frontier to cancel my service and was told that because I didn'...
Entity
Categories: Satellite Dish Companies
81, Report:
#1002765
Posted Date:
Jan 24 2013
Magic Jack dont give them a card # Miami , Florida
I got a magic jack,,, not the plus but the original MJ I first read All of the complaints about it ,but I ordered one anyways from a electronics web site it was 43.60 with shipping
When I got ready to set it up you can pick your phone # from any state you want...don'...
Entity
Categories: Internet
82, Report:
#1001891
Posted Date:
Jan 23 2013
Surewest Communications moving out of their service area will cost you! Sacramento, Internet
Do not use Surewest for internet services or anything else. I signed up with Surewest for high speed internet. A few months later we purchased a new home. When we called Surewest to transfer our service to the new location we were told they did not service the location so we had to ...
Entity
Categories: Internet Services
83, Report:
#992261
Posted Date:
Jan 06 2013
FRONTIER COMMUNICATIONS frontier failed to fix service and charged me for the months I went without service. failed to acknowledge their error. rochester, New York
WHAT FRONTIER DID TO ME, PLEASE READ
there is no personal gain for me in what I am about to share. frontier is charging me for three months of no service plus late fees plus interest.
Back in September my frontier internet service stopped working properly with speeds dropping to l...
Entity
Categories: Internet Service Providers
84, Report:
#947601
Posted Date:
Sep 27 2012
Frontier Communications Bait and Switch, FIOS Internet, Internet
I called Frontier to ask about getting FIOS at my home on a month-to-month contract. I had previously chatted with a rep online a few months earlier and decided not to get it when I found out about all the costs involved to get connected (installation fee, router).
Af...
Entity
Categories: Internet Service Providers
85, Report:
#921344
Posted Date:
Aug 02 2012
Frontier Communications Billing Issues, Empty Promises. Rochester, New York
Have been unsuccessful after many attempts to clear up a billing issues with Frontier. Cannot get credit for a billed I paid. Have spoken via phone several times to their customer service department. Faxed proof of payment. Was assured that it would be credited and was offered a low...
Entity
Categories: Cable TV
86, Report:
#919884
Posted Date:
Jul 31 2012
Frontier Communications Refusal to Cancel Internet
I signed up for a bundle package with Verizon back in June of 2010. The internet speeds were great, we loved our phone and DirecTv service too. We never had any problems with our service, if we had to call customer service, they answered right away and were very helpful. A cou...
Entity
Categories: Internet Service Providers
87, Report:
#918301
Posted Date:
Jul 27 2012
Frontier Communications Bait and Switch! Internet
Contacted Frontier to check availability in my local area and look at the packages they offer. Was told that yes Frontier does have service in my area and that they can offer me a package of 8MB Internet download speed, unlimited local phone service for free in state, and ...
Entity
Categories: Internet Services
88, Report:
#905380
Posted Date:
Jul 01 2012
Frontier Communications Former Name: Citizens Communications Company FRONTIER COMMUNICATIONS LONG DISTANCE SLAMMING OF ITS OWN CUSTOMER Internet, Internet
I live in a rural area with no cable or DSL. Periodically, every 3 to 6 months I check to see if my area has high speed Internet. I was with Verizon until the take over here in Washington State about 2 years ago. I have always had the same package of services ...
Entity
Categories: Telephone Companies
89, Report:
#901526
Posted Date:
Jun 22 2012
Frontier Communications Frontier Communications corporation Frontier Communications Incomptently Managed And Poorly Trained Phone Reps Rochester, New York
1.) Frontier Communications takes your order for internet and phone service and schedules an install.
2.) No installer shows up on the scheduled day or all week.
3.) I call Frontier Communications and they say there are no ports in my area for service. They have no idea if th...
Entity
Categories: Internet Service Providers
90, Report:
#901146
Posted Date:
Jun 22 2012
Frontier Communications Corporation Frontier Communications Does Not Care about Southeast Ohio! Internet
Frontier Communications has a monopoly in Logan Ohio and they use it to their advantage at the expense of their customers. For much of the zip code 43138 Frontier is the only Telephone and Internet Company available. They have given me phone service but their high speed internet is ...
Entity
Categories: Internet Services
91, Report:
#898588
Posted Date:
Jun 17 2012
Frontier Communications Making me pay for 3 Mbps of Internet speed as I am only receiving 200-700 Kbps for over 12 months Rochester, New York
I live in Robbinsville NC. Frontier communications is our only Internet option. My speeds have not been as they promised. The speeds should be around 3 Mbps (as advertised), however I have received only less than a quarter of that speed, but they sure love charging me for it.I ha...
Entity
Categories: Internet
92, Report:
#831026
Posted Date:
Jan 30 2012
Frontier Communications Corporation Phone service for December 2011-January 2012 has been out more than in sericve Stamford, Connecticut
Ever since Frontier Communications installed our wireless internet in December 2011 we have had nothing but trouble with our phone service. During those months the phone worked 7 days out of the 60 days of service. The phone and internet quit working three days afte...
Entity
Categories: Consumer Services
93, Report:
#829671
Posted Date:
Jan 27 2012
Frontier Communications Website Non Useable, Billing Problems Rochester, New York
We have Frontier Communication we are in Central Illinois, they are the only phone service that has landline, we can not use VOIP because we need a hard line for alarm and medical equipment. We signed up and paid the deposit over the phone that took (30 Minutes) we received are firs...
Entity
Categories: Telephone Companies
94, Report:
#810369
Posted Date:
Jan 05 2012
Dish Network Frontier Communications Overcharging and failure to cancel when requested Internet, Internet
I signed up with Frontier to handle my television, home phone, and internet. First the installation was terrible, they hire contractors to do the work, who show up when it's convienient for them so that they can fit in as many installs in a day, quality & customer ser...
Entity
Categories: Cable TV
95, Report:
#810500
Posted Date:
Dec 17 2011
The Berry Company Unwanted services through Frontier Communications Rochester, New York
After 5 years of dealing with the Berry Company and Frontier Communications, I changed phone companies to get rid of them both. They are viruses. My monthly business phone bill was twice what it should have been because I was being billed for Optional services; the services of the B...
Entity
Categories: Telephone Companies
96, Report:
#767834
Posted Date:
Aug 23 2011
Frontier Communications Corporation Frontier fails to automatically issue account credit after service outage Stamford, Connecticut
Frontier Communications failed to automatically reimburse hundreds of customers due to service outage for several days. Frontier customers were without phone and/or DSL Internet service for 2 to 3 days in July of 2011. The cause of the outage was due to the negligence of a utility p...
Entity
Categories: Internet Service Providers
97, Report:
#735671
Posted Date:
Jun 01 2011
Frontier Communications frontier.com/nc Worst customer service ever!!! Monopoly on land line phone. Internet
After calling every telephone company listed in my phone book, I found out Frontier Communications (/nc, whatever that means!) has a monopoly on land lines in the rural areas of Wisconsin. Apparently, they bought the business from Verizon. My new service was installed al...
Entity
Categories: Telephone Companies
98, Report:
#689105
Posted Date:
Jan 31 2011
Frontier Communications Took my $100.00 deposit and then said I had a bill to pay Deland, Florida
I contacted Frontier inquiring about service. The woman was very pleasant and assisted me. I was told to make a $100.00 deposit at my local office.I went to the local office and made my deposit. The woman there could not get my account set up, but took my money. She said to call the...
Entity
Categories: Cable TV
99, Report:
#684352
Posted Date:
Jan 19 2011
Frontier communications Verizon Equipment Charges rochester New York
Frontier Communications aka Verizon. Cable and internet services. I moved out of state. In trying to cancel my services and retuen their equipment I spent no less than 5 hrs over 1 month dealing with these people. They will not pick up the equipment. They will not let you drop it of...
Entity
Categories: Cable TV
100, Report:
#680650
Posted Date:
Jan 09 2011
Frontier Communications Pennsylvania Took MY $100.00 DEPOSIT , Then informed me that they could not provide me there service. New Holland, Pennsylvania
At the end of September 2010 I moved in to my home I had Direct TV service for television and they offered me a deal with Frontier for internet. After several calls and appointment dates canceled with out letting me know that they needed a $100.00 deposit, so I finally talked to som...
Entity
Categories: Telephone Companies